Let Us Know How We Can Help
Dear Valued Customers,
We are here to assist you!
If you need assistance tracking your order, please visit our Shipping page: Shipping Info | Northerner US
For helpful information and updates on topics such as the ZYN shortage and other nicotine-related news, please visit our Northerner blog, where we answer frequently asked questions.
For any urgent inquiries regarding orders that have not yet been shipped, we kindly request that you contact us by phone rather than email to ensure the most efficient support.
Please note that we currently only ship within the United States and do not offer international shipping.
We look forward to hearing from you and addressing any questions you may have!
Best regards,
Customer Service at Northerner
Email us
Normal response time is within 24-48 hours.
Please include:
- Your name
- Order and tracking number (if applicable)
- Pictures (for damaged or defective products)
Call us
Opening hours:
Mon–Tues 10am - 8pm EDT Wed-Sat 10am - 1pm & 2pm- 6pm EDT Sunday - Closed
Frequently Asked Questions
If you have an account you can track your order in your order history. If that doesn't work or you don't have an account see our shipping and delivery page for information on how to track your order.
- If the product is marked as out of stock, you can click on the “notify me when back in stock” button and you will receive an email as soon as the product is back in stock again.
- Some states require an adult signature on delivery in addition to age verification on-site. You can find out more about this by reading up on our shipping and delivery policies. For specific orders with an Adult Signature Requirement (ASR), our shipping carrier will attempt delivery 3 times. If unsuccessful, the package will be returned to us. Any reshipment will incur shipping costs.
- You will receive a shipping confirmation once your order has been packed from our warehouse. While we aim to ship all orders promptly, please note that it may take a day or two before you receive the shipping confirmation email. Our warehouses in New Jersey and Texas operate Monday to Friday –excluding national public holidays.
- If you need to change your address, please call our customer service team via +1 (844) 516 4699 as soon as possible. We are able to fix minor errors with the originally provided shipping address. However, we are unable change the provided address to a new address.
- Unfortunately, we are unable to accept returns due to the freshness of our products.
- If your order hasn't been shipped yet, you can cancel it by calling our customer service team via +1 (844) 516 4699. Please initiate this process as soon as possible because once an order has been processed and packed by our warehouse, we cannot cancel it.
- As demand for ZYN has skyrocketed, stock levels have been stretched across the country (both on- and offline) with some flavors proving difficult to track down in certain states. Read more about ZYN stock availability over on our Pouch Perfect blog.