tobacco and/or nicotine productsPrivacy Notice
Northerner Scandinavia Inc. (“Northerner,” “we,” “us” or “our”) recognizes the importance of protecting the privacy of our online visitors.
This privacy notice (“Privacy Notice”) describes why and how we collect and use personal information when you interact with us and visit Northerner's website at northerner.com, or other US websites operated by Northerner where we have posted this Privacy Notice, including nicokick.com and northerner.com (collectively, the “Site(s)”)
Please review this Privacy Notice carefully. Do not hesitate to contact us if you have any queries of our collection and further processing of your personal information.
For our consumers from certain states that have passed comprehensive privacy regulations, including California, Colorado, Connecticut, Virginia, Nevada, and Utah, Section 10 provides supplemental disclosures that you can read here.
- What personal information do we collect?
- From which sources do we collect information about you?
- Why do we process personal information?
- Regarding your birth date and minors
- How may we share information?
- How do we protect your information?
- What about cookies and other information collection tools?
- What Privacy Rights and Choices May Be Available?
- How Long do We Retain Personal Information?
- Supplemental Notice for Residents of Certain US States
- Do Not Track
- International Data Transfers
- Links to other sites
- Contact Us
- Changes to this Privacy Notice
1. What personal information do we collect?
Northerner may collect information that is personally identifiable to you. This information may include:
- Contact details such as name, address, phone number and e-mail address.
- Age, birth date, and gender.
- Order information, for example order number, date, products, quantity, price, and shipping and payment methods, including purchasing history.
- Payment details, such as payment method, transaction time, paid amount and IP address. Any payments made are processed by third-party payment processors. We do not directly collect or store any payment card information entered through our Site, but we may receive information associated with your payment card information (e.g., your billing details).
- Account information, such as account number, username, password and date of registration.
- Correspondence and other information you provide to us related to support matters such as notes and emails from contacts with Customer Care.
- Feedback and survey responses, which may include personal information relating to your lifestyle and usage of our products.
- Information we collect automatically about your use of our Site and interaction with our marketing communication, for example IP address, geolocation data, device information (technical information about the computer, mobile phone and other devices you use, such as browser settings, time zone, and operating system), browsing and searches.
2. From which sources do we collect information about you?
We collect information through direct interactions with you, as well as by automated technologies such as cookies and web beacons. For example, when you submit an order to us, create an account, complete one of our surveys or contact us via the Site’s webform, you are asked to provide us with various personal information. For more information about how we use automated information collection tools, please see below.
We may also combine your personal information with information we receive from third parties such as analytics providers, advertising networks and data brokers or aggregators.
3. Why do we process personal information?
We collect and process personal information about you for various purposes, mainly the purposes described below and for any other purposes stated at the point of collection. Kindly note that this is a general description of our processing and that all processing may not be applicable to your personal information.
- To administrate your user account and profile.
- To manage orders and purchases, including processing your financial information and other payment methods for purchases.
- To verify your age for a purchase.
- To manage support matters with Customer Care or our Privacy Team, for example correcting incorrect information and authenticating users that interact with our Site and Customer Care.
- To provide personalized information, offers and recommendations based on what other persons with similar behaviors have been interested in, and which products you have purchased or shown interest in.
- To market, advertise, and provide other information about our products and services, including but not limited to newsletters. This may include using personal information to tailor and provide you with content and advertisements. Some of the ways we market to you include email campaigns, custom audiences advertising and “interest-based” or “personalized advertising,” including through cross-device tracking. If you have any questions about our marketing practices or if you would like to opt out of the use of your personal information for marketing purposes, you may contact us at any time as set forth in “Contact Us” below.
- To communicate important messages, such as material changes to our Terms and Conditions or Privacy Notice.
- To carry out market research, including evaluation of our customer database to assess which customers would be suitable participants.
- To coordinate and administer participation in events, competitions, and other similar activities.
- To evaluate, develop and improve the Site as well as our services, products, and systems, for example technical troubleshooting and backup storage.
- Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity
- To produce anonymous, aggregated datasets, and to conduct analytics on these datasets, in order to better understand our customers, set our business and marketing strategies and provide relevant data to our partners for their business use.
- Sharing personal information with third parties as needed to operate the Sites.
- Enforcing our agreements and policies.
- To fulfill our legal obligations, for example related to accounting requirements or product safety.
- To establish, exercise or defend legal claims, including to detect fraud or other illegal activities.
- We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent.
4. Regarding your birth date and minors
We ask you to provide your birth date when placing an order. We require this information in order to verify your age to comply with legal age limit limitations for the sale of tobacco and/or nicotine products.
We do not knowingly collect or maintain personal information from any person under the age of twenty-one. No parts of our Site are directed to or designed to attract anyone under the age of twenty-one.
5. How may we share information?
We may share your information with our service providers to perform the functions for which we engage them. For example, we may use third parties to host the Site or assist us in providing functionality on the Site, provide data analysis on the Site, deliver our products, and process payments. We may also disclose information to companies for usage in the evaluation and disclosure of reviews of our products and services and our Site, as well as market research.
We may share your personal information with third-party advertising partners. These third-party advertising partners may set cookies, pixels, and other tracking tools on our Sites to collect information regarding your activities and your device (e.g., your IP address, cookie identifiers, page(s) visited, location, time of day). These advertising partners may use this information (and similar information collected from other services) for purposes of delivering personalized advertisements to you when you visit digital properties within their networks. This practice is commonly referred to as “interest-based advertising,” “cross-context behavioral advertising,” or “personalized advertising.”
We may share your information with other companies of the Haypp Group, for business and operational purposes. We may also share your information with other businesses with whom we have a relationship so that they can provide you with information about products and services that may be of interest to you.
Additionally, we may share information that we collect from users as needed to enforce our rights, protect our property or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will disclose personal information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share personal information as required to pursue available remedies or limit damages we may sustain. We may share or transfer information, including your personal information, in connection with a change of ownership or control by or of us or any affiliated entity (in each case whether in whole or in part).
6. How do we protect your information?
We are always striving to protect your personal information by implementing a variety of security measures designed to prevent unauthorized intrusion to the Site and the alteration, acquisition or misuse of your information. However, the security of information transmitted over the internet cannot be guaranteed. It is also your responsibility to protect your login information.
By using our Sites or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Sites. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on our Sites, by mail, or by sending an email to you.
7. What about cookies and other information collection tools?
We, as well as third parties that provide content, advertising, or other functionality on our Sites, may use cookies, pixel tags, and other technologies (“Technologies”) to automatically collect information through your use of our Sites.
- Cookies. Cookies are small text files placed in device browsers that store preferences and facilitate and enhance your experience.
- Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in our Sites that collects information about engagement on our Sites. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.
Our uses of these Technologies fall into the following general categories:
- Operationally Necessary. This includes Technologies that allow you access to our Sites, applications, and tools that are required to identify irregular website behavior, prevent fraudulent activity, improve security, or allow you to make use of our functionality;
- Performance-Related. We may use Technologies to assess the performance of our Sites, including as part of our analytic practices to help us understand how individuals use our Sites (see Analytics below);
- Functionality-Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Sites. This may include identifying you when you sign into our Sites or keeping track of your specified preferences, interests, or past items viewed;
- Advertising- or Targeting-Related. We may use first party or third-party Technologies, including cross-device tracking, to deliver content, including ads relevant to your interests, on our Services or on third-party digital properties.
Some of the advertising Technologies we use include:
- Facebook Connect. For more information about Facebook’s use of your personal information, please visit Facebook’s Data Policy. To learn more about how to opt-out of Facebook’s use of your information, please click here while logged in to your Facebook account.
- Bing Ads. For more information about Microsoft’s use of your personal information, please visit Microsoft’s privacy statement. To learn more about how to control Microsoft’s use of your information for ads, please click here.
- Rubicon. For more information about Rubicon’s use of your personal information, please visit Magnite’s privacy policy. To learn more about how to control Rubicon’s use of your information for ads, please click here.
See “What Privacy Rights and Choices May Be Available” below to understand your choices regarding these Technologies.
- Analytics. We may use Technologies and other third-party tools to process analytics information on our Sites. These Technologies allow us to better understand how our digital Sites are used and to continually improve and personalize our Sites. Some of our analytics partners include:
- Google Analytics. For more information about how Google uses your personal information (including for its own purposes, e.g., for profiling or linking it to other data), please visit Google Analytics’ Privacy Policy. To learn more about how to opt-out of Google Analytics’ use of your information, please click here.
8. What Privacy Rights and Choices May Be Available?
In accordance with applicable law you may have the following rights:
- Request to Know. You may have the right to request that we disclose certain information to you about our collection, use and disclosure of your personal information. Once we receive and confirm your verifiable consumer request, we will disclose to you any or all of the following, as requested by you: The specific pieces of personal information we collected about you; The categories of personal information we collected about you; The categories of sources from which we collect personal information about you; The categories of personal information that we have disclosed about you for a business purpose; The categories of third parties to whom we have disclosed your personal information for a business purpose; and, Our business or commercial purpose for collecting personal information.
- Request to Delete. You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete, as applicable) your personal information from our records, unless an exception applies.
- Request Correction of your personal information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your personal information;
- Request Restriction of or Opt-out of our processing of your personal information where the processing of your personal information involves (i) processing or sharing your sensitive personal information for certain purposes, or (ii) processing of your personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
- Request to Opt-Out of the Sale of Personal Information or Sharing of Personal Information for Cross Contextual or Targeted Advertising. You may have the right to opt out of the sale of your personal information or sharing of your personal information for purposes of targeted or cross-contextual advertising. We do not sell any personal information as the term “sale” is typically understood, and we have no actual knowledge of the “sale” of personal information of minors under 16 years of age; however, we may share information with third-party advertising partners for the purpose of promoting our Sites and products as described above, such as for cross-context behavioral and targeted advertising. To the extent that such sharing is considered a “sale,” “sharing,” or is otherwise subject to an opt-out right under applicable law, you may opt-out of such sharing by contacting us as privacy@northerner.com or by calling us at 1-844-516-4713, or by following the instructions below:
- Cookies and Personalized Advertising. You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. However, if you adjust your preferences, our Services may not work properly. Please note that cookie-based opt-outs are not effective on mobile applications. However, you may opt-out of personalized advertisements on some mobile applications by following the instructions for Android, iOS, and others. The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice and privacy by visiting the Network Advertising Initiative, the Digital Advertising Alliance, the European Digital Advertising Alliance, and the Digital Advertising Alliance of Canada. You can learn more about cookies and how to control them at www.allaboutcookies.org. Please note you must separately opt out in each browser and on each device.
The categories of data we share for cross contextual advertising and targeted advertising include:
- Online Identifiers such as IP address, marketing id, device identifiers and characteristics,
- Internet or other Electronic Network Activity, such as Browsing and Usage Information; and,
- Inferences about individual preferences, characteristics, and behaviors.
Each of these categories may have been shared with our Marketing and Advertising Partners for the purpose of providing targeted advertising and marketing.
No Discrimination. You have a right not to receive discriminatory treatment by us for the exercise of the privacy rights conferred by applicable state law.
How to Exercise Your Privacy Rights
To inquire about or exercise your privacy rights, you may submit a request by emailing us at privacy@northerner.com or by calling us at +1-844-516-4713. In connection with any personal information we may collect through cookies, for your deletion request to be effective, you must also delete cookies using each device and browser you use in connection with our website. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Verification Methods. Once you submit a request, we will verify that you are the consumer to which the request pertains by matching the identifying information provided by you (e.g., name, email address, account-related information) to the information we maintain. Depending on the type of request you submit, we will attempt to match either two or three of the data points you provided. If we are unable to verify your request with the data points you provided, we may reach out to you for additional information to verify your request.
Authorized Agent. You can select an “authorized agent” to submit requests on your behalf. We will require the authorized agent to have a written authorization confirming that authority. We may also require you to verify your own identity directly with us. Once your authorized agent is verified, they may submit a request in the typical way described above.
Appeal. You may have the right to appeal our decision or response to your request. To exercise your right to appeal, you can submit and appeal request using the same method used to submit your original request, including by contacting us as set forth in Contact Us below.
9. How Long do We Retain Personal Information?
We store the personal information we collect as described in this Privacy Notice for as long as you use our Site, or as necessary to fulfill the purpose(s) for which it was collected, provide our Site and products, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws, or based upon other criteria, including, but not limited to, the sensitivity and volume of such data. Additionally, we endeavor to retain all such personal information in accordance with legal requirements. Please find below detailed information regarding our use of personal information, including the categories of personal information used and for how long the personal information is stored.
Contact information
Identity information
Order and delivery information
Contact information
Identity information
User generated information
Contact information
Identity information
Order and delivery information
Contact information
Identity information
Order and delivery information
Contact information
Identity information
Profile information
Technical information
User generated information
Contact information
Identity information
Profile information
Technical information
User generated information
Identity information
Order and delivery information
Profile information
User generated information
Contact information
Identity information
Contact information
Identity information
Order and delivery information
Profile information
User generated information
Profile information
Technical information
User generated information
Order and delivery information
Technical information
10. Supplemental Notice for Residents of Certain US States
This Supplemental Notice is for residents of states that have adopted comprehensive privacy legislation and others that may come into effect from time to time, including, but not limited to, California, Connecticut, Colorado, Utah and Virginia (“Applicable State Laws”). The following table describes the categories of personal information we have collected and whether we disclosed that personal information for a business purpose (e.g., to a service provider) in the preceding 12 months.
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
- Service providers
- Business partners
- Affiliates
- Other users or third parties you share or interact with
- Advertising networks
- Data analytics providers
- Government entities
A name, signature, address, telephone number, bank account number, credit card number, or debit card number. Note: Some personal information included in this category may overlap with other categories.
- Service providers
- Business partners
- Affiliates
- Other users or third parties you share or interact with
- Advertising networks
- Data analytics providers
- Government entities
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
- Service providers
- Business partners
- Affiliates
- Other users or third parties you share or interact with
- Advertising networks
- Data analytics providers
- Government entities
Browsing history, search history, information on a consumer’s interaction with an internet website, application, or advertisement.
- Service providers
- Business partners
- Affiliates
- Other users or third parties you share or interact with
- Advertising networks
- Data analytics providers
- Government entities
Physical location or movements.
- Service providers
- Business partners
- Affiliates
- Other users or third parties you share or interact with
- Advertising networks
- Data analytics providers
- Government entities
Profile reflecting a consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
- Service providers
- Business partners
- Affiliates
- Other users or third parties you share or interact with
- Advertising networks
- Data analytics providers
- Government entities
Sources of Personal Information Collected
We collect your personal information through direct interactions with you, for example when you submit an order to us, create an account, complete one of our surveys or contact our customer services center. We also collect your personal information using automated technologies when you interact with our website. We may also collect your personal information from third parties such as analytics providers, advertising networks and data brokers or aggregators.
Our purposes for Collecting Personal Information
We may use your personal information for a variety of business or commercial purposes. For a detailed list on how we may use personal information, please see Section 3, “Why do we process personal information” above.
Financial Incentive Programs
We provide financial incentives to individuals who register an account on our website, sign up to receive communications from us, or response to a survey. The information we request may include email address, phone number, name, birthday, product preferences or other information that allows us to tailor our communications. Participation is always voluntary. As financial incentive, we provide personalized coupons, promotions, and other discounts or offers, which helps us establish a relationship with our customers. The value of this personal information data varies based on the offer provided, the amount purchased for using that offer, and value of future offers the customer receives from us and uses to make purchases. The personal information also generates value for us in our internal data analytics solutions, primarily based on anonymized customer data, where we strive to understand what matters to our customers in order to improve our business and deliver relevant value to our customers.
Our Use of Sensitive Personal Information
To the extent we collect payment information that constitutes sensitive personal information, we only process it to provide our products and services.
California “Shine the Light” Disclosure
California residents have the right under certain circumstances to receive, once a year, information about third parties with whom we have shared information about you or your family for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to privacy@northerner.com and please include the phrase “California Shine the Light Privacy Request” in the subject line, along with your name, address and email address. We will respond to you within thirty days of receiving such a request.
Alternate Format of Our Privacy Notice
If you have a disability that prevents or limits your ability to access this Notice, please email us at privacy@northerner.com. We will work with you to provide this notice in an alternative format.
11. Do Not Track
Our Site does not currently take any action when it receives a Do Not Track request.
Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on Do Not Track, visit www.donottrack.us.
12. International Data Transfers
The Sites are only directed at, and intended for use by, residents of the United States. All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistent with the requirements of applicable laws.
13. Links to other sites
Our Site may contain links to third party websites. Any access to and use of such third party websites is not governed by this Privacy Notice, but is instead governed by the privacy notices or policies of those third party websites, and we are not responsible for the information practices of such third party websites. We encourage you to review the privacy notices of all websites you visit.
14. Contact Us
If you have any questions regarding this Privacy Notice, please contact us privacy@northerner.com or writing to us at:
Northerner Scandinavia, Inc.
33 S 7th St 2nd Floor
Allentown, PA 18101 United States
You can also call Northerners Customer Service at +1 844 516 46 99 or reach out via our web form.
15. Changes to this Privacy Notice
Northerner reserves the right to make changes to this Privacy Notice. Any such changes will be published on the Site. We therefore encourage you to periodically review this Privacy Notice for any changes.
The latest update was made on: September 13, 2023